Shipping Policy
Coral pea designs
Effective Date: 15 February 2025
Our Shipping Policy forms part of, and must be read in conjunction with, our website's Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. This shipping policy only applies to retail customers; please contact me for more information for wholesale customers and commissions.
Shipping Options and Rates
We ship domestically within Australia. Your orders will be dispatched and posted within 3-5 working days.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard Shipping
Standard shipping parcels are sent via Australia Post at a cost of up to $20 depending on size of order and whether it is fulfilled directly by myself or a production partner. Standard shipping for orders send via tracked domestic letters take 2 – 6 business days, and parcels take 2+ days. You will receive a tracking number for your order and can use this to track its progress.
Express Shipping
Express shipping parcels are sent via Australia Post at a cost of up to $15. Express shipping takes 2 business days once posted. It is only available for the products we fulfill directly, which at this time is generally stationery and the tea towels.
Items shipped separately
Certain items are fulfilled directly by our manufacturer, which allows your item to be produced on an as-needed basis. These items may take longer to fulfill and ship, however you will still be able to track your order via a tracking number for those items. Indicative times can be found on the web page for each item.
Shipping Restrictions
We strive to fulfill orders to the best of our ability; however, there may be certain shipping restrictions or limitations.
If you have any questions regarding shipping restrictions or if your order falls under any of these limitations, please contact our customer support for further assistance.
Packaging
My packaging policy is to use the minimum required to safely transport your order. I use compostable where possible, followed by recyclable and, as a last option, plastic.
For items I stock and ship directly such as the notebooks and greeting cards, I aim to use minimal packaging.
Some items are sent directly from my manufacturers, and I have selected suppliers who use packaging that is as eco-friendly as possible.
Some items such as fine art prints may require archival grade plastic sleeves at present, however I send my high-quality, non-archival art prints in plant-based cellophane. As such, they cannot be stored in these sleeves long-term as the long-term quality cannot be guaranteed.
Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow 3 – 5 business days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking and Confirmation
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 7 business days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
I value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available 9 AM – 5 PM, Monday – Friday, Western Australia Time (+8GMT). You can reach me through my contact form or via email at hello@coralpeadesigns.au.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $3 - $10 for standard registered post or $9 - $15 for express post (the same as your original order).
Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing Coral Pea Designs!
International Customers
Alternative Purchase Options
Currently purchases made through this website are only shipped within Australia. If you want to purchase from overseas, we have a limited range of designs available through ETSY.